Returns and refunds

For a return request or an order problem, email pierceprofessionals3@gmail.com with your order number, the item and a description of the issue. For damage, defects or an incorrect item, include clear photos of the product and packaging. Please keep the product and packaging until we provide instructions.

FEATHERMORE™ is your first point of contact for every order, including damaged, defective, missing or incorrect items, delivery problems and return requests. We will review your order and coordinate with the fulfillment partner responsible for that item. Return eligibility, deadlines and available remedies depend on the product and its fulfillment source; we will confirm the terms that apply to your order and keep you informed.

You do not need to contact a supplier yourself. Please wait for our authorization and instructions before sending anything back. Do not return an item to the sender address on the parcel or to our business address unless we specifically authorize that destination. Some verified problems can be resolved without a physical return.

Damaged, defective or incorrect items

Contact us as soon as you discover a problem, preferably within 7 calendar days of delivery so we can meet short fulfillment-partner reporting deadlines. A later report does not remove any rights you have under applicable law. We will investigate and arrange the appropriate remedy. Do not send an item back until we provide return instructions. You will not be asked to pay return shipping for a verified error or defect for which we are responsible.

Voluntary clothing returns

For eligible clothing fulfilled through Trendsi and delivered within the United States, request a return within 7 calendar days after delivery of the final package in the order. Items must be unworn, unwashed, with original tags and original garment packaging with the SKU label. After authorization, send the return within 7 calendar days. Exchanges are not offered. Items in the supplier's final-sale categories are excluded from voluntary returns.

For eligible SHEWIN clothing, request a return within 14 calendar days after delivery. Items must be unworn, unwashed, unmodified, in their original condition, with original tags attached. A set must be returned in full. Wait for our authorization and return address before shipping.

For these voluntary returns, the customer pays return postage. Original shipping charges are not refunded except where required by law or where the return results from our error. A return may need to go to an overseas facility; obtain the address and postage estimate before proceeding.

Customized and personal-care products

Customized, printed-on-demand and privately labeled products are not eligible for change-of-mind, wrong-size or wrong-color returns. This does not affect remedies for damage, defects or incorrect items.

Cosmetics, skincare, bath/body products, fragrance, jewelry, and other curated products are final sale for change-of-mind returns unless an individual product listing explicitly offers a return right. Product-specific terms offered when the order was placed and applicable legal rights take precedence.

Refunds and cancellations

We will notify you of the outcome after reviewing your claim or inspecting an authorized return. Approved monetary refunds are returned to the original payment method; your payment provider determines when the funds appear.

Contact us promptly to request a cancellation or address change. Requests are not guaranteed once production, processing or dispatch has begun. If a cancellation cannot be made, any applicable return rights still apply.

Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.